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FAQ -Frequently Asked Questions

How safe is your cleaning process?

Well, it is the question you deserve to ask, but let me tell you my dear customer we are used to use most safe and harmless products for cleaning. We also offer to use full organic range of products on customer demand that is absolutely risk and harm free and is renewable in nature.

What is your guarantee for the result oriented job?

Dear customer we used to offer quality services that can render you intended results, our quality technicians used to work at their best to render you quality services but even then if you do not get satisfied and if necessary we will surely redo the job for you because we care our customers and your satisfaction is ours.

Do I need to stay at home during the cleaning process?

Dear customer you do not really need to stay in as we are a bonded company and all of our employees are bound to company code of conduct, rules and regulations. But you can stay at home as well. We know most of our customers want to get it done under their supervisions and we meet our customer’s demand by offering flexible work schedules.

What do I do before the technician’s arrival?

You need to move the fragile items and settle them away so that they should not get harmed during the process of cleaning. You often need not do much before the technician’s arrival as our technicians provide customer the real time care and try to deliver the high customer satisfaction.

What about your rates?

Every rug piece varies considerably in length, width, outlook as some other conditions may also vary. Thus they also require different cleansing techniques and tools and we will have to provide the solution that best suits the situation at hand. But we promise to sort a suitable solution for your rug at an affordable rate. This is how you can get our quality services at affordable rates.

Can you clean mattresses and Box Springs

Yes. Our expert technicians can easily do that for you; you can ask our customer representatives for further details, they will pleasantly explain to you how we can do that.

Are you licensed and insured?

Yes. We are licensed, insured and bonded as well with huge expertise in customer problem solving.

Are you registered with IRS?

Yes. We are carrying our operation under the registration of IRS.

Can you clean pet spots from the carpets and make it free of odor?

Yes we can render you spot free carpets and other rug as well; we treat the spotted areas with most advance products and make them come out. The carpet will not lose its design or color at the same time.

Can water harm my carpets?

No, not really the water is not that harmful for the carpets but it turns out to be harmful when it is left in the carpets. Our qualified technicians make it sure that you should not get wet carpets and can also offer the swift dry process.

 

What Our Customers Say

We are rendering services at high quality and value and there are number of reason why customers choose us and our cleaning services again and again. A say from our satisfied customers will explain the case further for you.

We are providing high value services in all areas of the rug cleaning, carpet and upholstery cleaning. Take a look into following lines and see what our clients used to say after availing our quality services…
“… The rug stuff is all clean now and is giving the sniff of new stuff. The odor has gone and is replaced with the nice smell. The spots are all disappeared as you promised they would be… thanks to you smith for providing us the real relief and rendering such a splendid rug.”
“…it feels so fresh now I am amazed how you guys did it. The results are really wonderful and praise worthy. Entering the drawing room make me feel entering a new world where fresh breeze is blowing across. It was looking impossible but you guys did it with perfection. Thanks to you man for such a splendid work out, you really has solved a big problem of mine.”
“… I was about to replace my carpets with the new one when I heard about the New York carpet cleaning but tell you what I have got what was promised. It really gives great feel to see my carpets giving a fresh feel and nice look. It was so nice to find the promised results. Thanks to you Steeve your guys did really best to my stuff.”
"It was so wonderful to see my rug cleaned and fresh. I was looking for better results after seeing your good will and guarantees but the results were not better, they were rather simply the best. I was so nice to see everything retaining the new and fresh shape, the spots were disappeared and there was a new look in all sorts of rug. It gives me a nice feeling and makes me feel proud of my selection. I highly appreciate the effort of your technicians and wish you and your company my best wishes. You really have made your promise. I would love to avail such marvelous services for my rug again in the future."
I called New York Carpet Cleaning following recommendations from my relatives. I was pleasantly surprised, not just by the quality of their work but also by their customer service. I’m a single-mother of 3, and the last thing I need to worry about is dealing with carpet cleaners! These guys gave me honest quotes and met their deadline. That is what a busy lady like me needs!
I get my rugs cleaned once a year around springtime. I don’t know if that’s too much or not enough, but it works for me. That time of year is always a little stressful as I shop around for the best prices. This year the lucky winner was New York Carpet and Rug Cleaning. They did not fail to deliver on their promise. They came on time to pick-up and drop-off my rugs, they did a good cleaning job and they were friendly to deal with.